Return Policy

If you are unhappy with your purchase, you can return your item for a full refund via your original payment method. This will exclude shipping, and return postage costs are payable by you. A tracked method of shipping is recommended to confirm receipt of your return. 

To be eligible for a return, the item must be in the same condition you received it, unused and in its original packaging. You will need to provide a copy of the receipt or proof of purchase.

Due to the nature of the material, the natural finish of our product can include air bubbles, slightly uneven surfaces and other imperfections. These will not meet the requirement of your purchase being faulty. Shipping costs will be refunded where an item is faulty.

Certain items such as personalized, custom or sale items can not be returned.

To return your item please ensure you contact us at saltistone.aus@gmail.com within 7 days of receiving your purchase and we will provide you with an authorisation number and return address.